Refund Policy

When you can get a refund

• You were charged twice for the same order.
• You never received your license and we can't deliver it within 24 hours of you opening a ticket.
• SlinkyHub doesn't work on a supported setup (Minecraft 1.7.10 or 1.8.9 on Windows) and our support team can't fix it within 7 days.

When you can't get a refund

• You changed your mind or no longer want to use SlinkyHub.
• You use an unsupported version, operating system or setup.
• You were banned, punished or detected on a server. Using any client is at your own risk.
• Your license was revoked for breaking our Terms of Service, for example by sharing or reselling it.
• Part of your license period has already passed (30-day, 90-day and Lifetime licenses are not partly refunded).

Your right of withdrawal

If you live in the EU, you normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery starts. By completing checkout you ask us to deliver your license right away and agree that you lose the right to cancel after it has been delivered.

How to ask for a refund

Open a ticket in our Discord within 14 days of your purchase. Include your order email, the payment method you used and a short description of the problem.

We reply as soon as we can, usually within 48 hours. Approved refunds go back to your original payment method. Crypto payments are refunded in the same coin, for the euro amount you paid.

Chargebacks

Please contact us before opening a dispute with PayPal or your bank. If you file a chargeback, your license is suspended while it is open and revoked if the chargeback goes through.